Terms of Service

The service

A workspace for customs operations, offered to firms by invitation.

Jetty is software that helps customs professionals run their desk: it reads the mail and documents your firm connects, assembles shipment records with cited evidence, drafts work for review, and keeps the record. Access is by invitation; these terms apply to every person your firm adds to its workspace.

Judgment stays with your firm

The clause the product is built on.

Jetty prepares, proposes, and explains — with the evidence attached. It does not make regulated decisions. Classifications, filings, and anything else with legal effect require review and explicit approval by a qualified person at your firm before they happen, and your firm retains professional responsibility for what it approves. Jetty is not your customs broker, lawyer, or compliance advisor, and its output is not legal advice.

Your content

Yours. We get only the license needed to run the service.

Your firm owns its content — the mail, documents, records, and everything Jetty builds from them for you. You grant us the limited license needed to host and process that content to provide the service, and nothing more. You're responsible for having the right to connect the accounts you connect. Our privacy commitments — including that your content never trains models — are in the privacy policy and are part of these terms.

Accounts and workspaces

Keep your credentials safe; owners control who's in.

Keep your sign-in method secure and tell us promptly if you believe an account is compromised. Workspace owners control membership, roles, and connections for their firm, and are responsible for who they invite.

Acceptable use

Use it lawfully, for your firm's real work.

• Don't use the service to violate any law or anyone's rights.
• Don't misrepresent who you are or connect accounts you aren't authorized to connect.
• Don't probe, overload, or interfere with the service or other firms' workspaces.
• Don't resell access or copy the service.

Confidentiality

We keep your secrets; you keep ours.

We treat your firm's content and business information as confidential, and ask the same of you for non-public information about the service. Feedback you choose to give us may be used to improve the product, without obligation and without attaching your firm's data to it.

Warranties and liability

Honest software, stated honestly.

The service is provided “as is,” without warranties of any kind, express or implied. Because the product requires human review of anything regulated, your firm's approvals are its own. To the fullest extent permitted by law, our total liability arising out of these terms is limited to the amounts your firm paid us in the twelve months before the claim (or one hundred dollars if you haven't paid us anything), and neither of us is liable for indirect or consequential damages.

Term and leaving

Leave whenever you like, with everything.

Your firm can stop using the service at any time and take a complete export of its data. We may suspend or end access for material violation of these terms, with notice when the law and circumstances allow. Sections that by their nature survive — content ownership, confidentiality, liability limits — survive.

The fine print

The formal bits.

These terms are between your firm and Canteen Technologies, Inc. (doing business as Jetty), a Delaware corporation headquartered in Georgia, and are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. If we make material changes, we'll notify your firm and note the date above; continued use after notice is acceptance. If any part of these terms is unenforceable, the rest stands. Questions: danny@jettyfreight.com.